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• Home & Home Office
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• Support Overview
• Product FAQ
• Primary Response Air Cover
• Support Overview
• Product FAQ
• Enterprise/SMB/Partner

Customer Support

If you purchased Support, call 1-250-869-3911.
For License Key and Installation questions, Request Support via Email.

One-On-One Support

Sana Security offers paid support options that allow our customers to work one-on-one with a Sana technician.

Every problem reported will be assigned a case number to be tracked in Sana's Call Management System. Support engineers will follow-up and pro-actively contact customers to provide case updates and dispositions status until issues reach resolution.

Sana Security currently offers 2 paid support options:

• 1-Incident Support - one time dedicated support
  infrastructure for fast response and resolution
• 5-Incident Support - 5 instances of dedicated support
  infrastructure for fast response and resolution

Learn more about these Sana Security Products:

Primary Response SafeConnect
Primary Response Air Cover