Primary Response Memory Shield Support Plan Details
|
No Charge
Options |
Fee-based
Options |
| Plan Features |
Self
Support |
Email
Support |
Incident
Pack |
Assisted
Support1,2 |
| Installation Support |
|
3 |
|
|
| Maintenance Releases |
|
|
|
|
| On-Line Support Database |
|
|
|
|
| E-Mail Support |
|
3 |
|
|
| Post-installation Support |
Database |
No 4 |
Limited |
Unlimited |
| Attack Central log-in |
|
|
|
|
| Initial Cases Available |
|
|
Purchase Incidents
|
Unlimited |
| Number of Contacts |
|
|
1 |
3 |
| Guaranteed Phone
Response Time |
|
|
24 hours |
1 hour |
| Guaranteed email Response Time |
|
|
48 hours |
24 hours |
| Beta Program invitation |
|
|
|
|
| Support plan period |
Unlimited |
|
Annual |
Annual |
| E-mail notifications |
|
|
|
|
| Pricing |
N/C |
N/C |
Per incident |
22% of purchase price |
|
|
Telephone
Support Pricing »
- 1 Incident—$9.95
- 5 incident pack—$39.95
1 Available with purchase of 500 Primary Response Memory Shield seats
or more.
2 Contact your account manager for support plan packages
when purchase includes Primary Response
3 Free For 30 days after purchase
4 Must purchase incident pack for email support after
the installation period ends |
