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• Primary Response Memory Shield
• Support Overview
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Primary Response Memory Shield Support Overview

The right support for the right product—choose the option for you.

Self Support »
Visit Primary Response Memory Shield Support for information about your product including troubleshooting steps, solutions to common issues, how-to’s and latest downloads.

Assisted Support »
Get help from a support professional. Support options for your product could include phone, or e-mail assistance.

Self Support

Primary Response Memory Shield Support makes a number of resources available about your product including:

• Product FAQ’s »
• Product updates

Assisted Support

Didn’t find the answers you needed on Primary Response Memory Shield Support? No problem.

Order Support

For support related to ordering, and downloading Primary Response SafeConnect, please contact: eSellerate support »

Post Installation

Phone and e-mail support is available, for a fee, in incident packs. Click here for information about Primary Response Memory Shield Support Packs. Support is available Monday thru Friday, 8 AM to 5PM Pacific.

Premium Support (available for purchases of 500 Primary Response Memory Shield seats and above)

Purchase of premium support you to accelerated email and phone support. Support is priced annually at 22% of the product purchase price. Response times during normal business hours are as follows:

• Severity 1 — 1 hour
• Severity 2 — 2 hours
• Severity 3 — 8 hours

Ordering Support Options

Order form goes here.

¹ Please contact your Account Manager for support packages when purchasing both Primary Response and Primary Response Memory Shield.