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World-Class Support

Solutions That Build Relationships

Sana Security combines award-winning host-based intrusion prevention products with market-leading customer service and support. The Sana Support Team provides innovative, flexible, and cost-effective support solutions that reflect our commitment to building successful, long-term customer relationships. As one of the key reasons that customers purchase Sana products is to maintain the security and availability of critical business resources, the Sana Support Team knows that unscheduled downtime often imposes unanticipated costs. As a result, Sana is dedicated to providing the industry's fastest, most flexible, and cost-effective support tools, including:

• Technical support via email, telephone, and the Web during business hours
• Prioritized issue tracking, solving, and correction
• Issue escalation management
• Optional 24/7/365 support for critical technical issues

Learn more about these Sana Security products:

Primary Response
Primary Response SafeConnect