SafeConnect FAQ
What versions of Primary Response support which versions
of Microsoft operating systems?
Primary Response SafeConnect and Primary Response SafeConnect for Norton AntiVirus
software runs on Internet-connected devices equipped with:
| Microsoft Windows Platforms: |
| Operating System |
Windows 2000 Pro |
Windows XP Pro or Home |
Windows Vista 32-bit |
Windows Vista 64-bit |
| Primary Response SafeConnect |
Primary Response SafeConnect (Windows
2000) |
Primary Response SafeConnect (XP, Vista-32) |
Primary Response SafeConnect (XP, Vista-32) |
Primary Response SafeConnect (Vista-64) |
| Service Pack |
SP3, 4 |
SP1, 2 |
N/A |
N/A |
| Processor |
Pentium III |
Pentium III |
Vista Capable |
Vista Premium Ready |
| Clock Speed |
600 MHz |
600 MHz |
800 MHz |
1 GHz |
| Memory |
256 MB of RAM |
256 MB of RAM |
512 MB of RAM |
1GB of RAM |
| Disk Space |
50 MB |
50 MB |
50 MB |
50 MB |
Also requires Internet Explorer 5.5 or later.
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Why do I need Primary Response SafeConnect for Norton
AntiVirus if I already have Norton AntiVirus?
Primary Response SafeConnect for Norton AntiVirus provides protection against
zero-day attacks that cannot be identified or removed by Norton AntiVirus.
Primary Response SafeConnect for Norton AntiVirus is a pro-active solution
that determines malware is attempting to run on an infected system based on
what it does rather than what it is. Norton AntiVirus works to identify malware
based on signature files and scanning of the system for known threats. Primary
Response SafeConnect for Norton AntiVirus provides a solution against unknown
threats that currently do not have a signature file to identify and remove
it from the system.
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What are the key capabilities of Primary Response
SafeConnect?
- Instant detection and removal of malware without scanning
- Always up-to-date threat protection without requiring signature updates
- Comprehensive protection against many attack classes that replaces multiple
security products
- Complete removal that eliminates all traces of malicious software and
prevents reinstallation
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How does Primary Response SafeConnect work?
Primary Response SafeConnect uses a unique technology approach called Active
MDT to detect and remove malicious software in real-time without relying on
signatures and scanning. Active MDT works by continuously monitoring and analyzing
the behavior of every piece of code running on the machine. It combines multiple
behaviors to get an accurate picture of whether something is malicious or not,
regardless of how it got on the machine. Once something is identified as malicious,
Active MDT stops and removes it from the system, along with all of its related
components.
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What is Active MDT?
Active MDT is an innovative approach that uses behavior heuristics to detect
and remove malicious software befor it can harm PCs. Active MDT provides superior
protection for PCs because it identifies a combination of behaviors as the
definition of malware, instead of looking at a single behavior or using a single
rule. Active MDT has numerous built-in detection mechanisms to determine if
a program is truly malware. This includes (1) stealth detection, the identifying
of hidden files and processes, (2) survival detection, which includes multiple
generic and advanced methods for detecting programs that start automatically
and (3) payload analysis (key loggers detection, unusual network activity,
unusual system activity).
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What is different about the removal capabilities
provided by Primary Response SafeConnect?
Most anti-spyware tools rely on removal scripts which are specific to one
instance of spyware or malware. When the script is applied to other machines,
it often fails to remove all the related components. This approach also fails
to allow for new attacks, variants of existing attacks and targeted attacks,
all of which require a unique removal script in order to be effective.
Primary Response SafeConnect removes malware accurately and completely without
scanning your personal computer or relying on removal signatures. The removal
process starts as soon as an attack is detected, preventing it from being able
to propagate itself and install additional components, which would otherwise
start a malicious chain of events. Removal is deep and thorough, tracking down
and eliminating all related components (dlls, registry settings, configuration
files), handling re-install prevention, system configuration recovery, and
removal of system extensions such as services, LSPs, BHOs, and many others.
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What are the main types of attacks that Primary Response
SafeConnect protects against?
Primary Response SafeConnect protects against a broad array of attack classes
including:
- Spyware
- Adware
- Phishing
- Keyloggers
- Trojans
- Backdoors
- Remote Access Tools (RATs)
- Rootkits
- Toolbars
- Drive-by Downloads
- Droppers
- Browser Help Objects (BHOs
- Homepage Hijackers
- Search Hijackers
- Hostile ActiveX
- Malware
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What is Spyware?
The term Spyware refers to software programs that collect personal information
from you without your knowledge or permission. Some types of spyware programs
are fairly benign, while others are extremely dangerous; the information that
spyware collects can range from all the Web sites you visit to more sensitive
information like user names and passwords. You might be the target of spyware
if you download music from file-sharing programs, free games from sites you
don't trust, or other software programs from unknown sources. Spyware can sometimes
infect your computer using security holes in the Windows Operating System,
or by no actual actions of your own.
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Why should I be concerned about spyware?
The negative consequences of spyware can impact both you and your PC. Here’s
how:
What Spyware Can Do To You
- Harvest personal and private information including passwords, social security
numbers, and other sensitive and confidential data used to access your bank
and/or credit card accounts
- Track web sites you visit for use by relentless marketers who bombard
you with irritating spam and pop-ups
- Record your keystrokes for use by deviant thieves to steal your identity
- Hijack your browser, redirecting you to sites with objectionable material
What Spyware Can Do To Your Computer
- Corrupt critical system files and trigger your computer to crash repeatedly
- Drain bandwidth causing your computer to crawl, ruining your Internet
browsing experience
- Bloat your memory and system resources preventing you from accessing programs,
email, or the Internet
For businesses the combined effect of spyware impacts productivity, threatens
business continuity, increases support costs and compromises data privacy.
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Does Primary Response SafeConnect replace my current
antivirus solution?
No. Primary Response SafeConnect is a complementary product. Antivirus products
work fine to detect known viruses, particularly known email viruses. Primary
Response SafeConnect focuses on attacks that do not have signatures developed
to identify them as malicious. Primary Response SafeConnect also detects complex
malware that does not have a single defining characteristic, but instead is
made up of a combination of malicious behaviors.
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